ServiceNow

Bring AI, Data, and Workflows to every corner of your business with ServiceNow's AI IT platform.

Security, IT Operations, Business Operations, HR, Finance, Sales and Marketing

8.5/10

Product Overview

A cloud-based service management platform known for streamlining IT workflows, automating processes, and improving collaboration across organizations through various modules.

Pros

ServiceNow integrates effortlessly with third-party applications and offers strong integration capabilities. As a cloud-based solution, it benefits from consistent updates and remarkable scalability. Its analytics and reporting features help track workloads, predict issues, and optimize resource allocation. The platform's Workflow Engine enables efficient process automation and structuring, boosting productivity. Additionally, ServiceNow saves significant time in deployment and management with its Discovery and Flow Designer features.

Cons

ServiceNow would benefit from improved integration with third-party tools. Its pricing is on the higher side and could be more affordable. The platform's monitoring capabilities are limited and could use enhancements. Additionally, the setup and deployment process can be complex and time-consuming. There's also a need for ServiceNow to improve its AI and machine learning features.

Product Offerings

- ServiceNow IT Service Management
- ServiceNow Now Platform
- ServiceNow Customer Service Management
- ServiceNow Governance, Risk, and Compliance
- ServiceNow IT Asset Management